LUNA ENERGY SDN BHD Privacy Policy Website: www.luna-energy.com Effective Date: 1 December 2025
Luna Energy Sdn Bhd (Company No. 202501048330 (1649738-D)) (“we”, “us”, “our”, or “Luna Energy”) respects your privacy and is committed to protecting your personal data in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
1. Information We Collect
We may collect the following personal data when you visit our website, request a quotation, book a consultation, or become our customer:
- Full name, NRIC/Passport number (only when required for NEM application or contract)
- Contact information (phone number, email address, home address)
- Electricity bills (past 12 months) and TNB account number
- Property details and roof photos
- Payment and banking information
- IP address, browser type, and website usage data (via cookies)
2. How We Collect Your Data
- Directly from you when you fill in forms, chat with us on WhatsApp/website, or sign a contract
- Automatically through cookies and Google Analytics
- From your electricity bills or publicly available sources (only for quotation purposes)
3. Purposes of Processing Your Personal Data
We use your data solely for the following purposes:
- Provide free solar savings reports and customised quotations
- Process your solar PV system order and installation
- Submit NEM / Self-Consumption applications to TNB and SEDA on your behalf
- Communicate project updates, scheduling, and after-sales support
- Issue invoices and process payments
- Deliver our 10-Year Warranty and 5-Year 150% Return Guarantee
- Improve our website and marketing (anonymised data only)
4. Legal Basis
We process your personal data based on:
- Performance of a contract with you
- Your explicit consent (e.g., WhatsApp chat, website forms)
- Legitimate interests (providing the best solar solution and customer service)
- Legal obligations (TNB/SEDA registration requirements)
5. Who We Share Your Data With
We share your data only when strictly necessary with:
- Tenaga Nasional Berhad (TNB) and Sustainable Energy Development Authority (SEDA)
- Our authorised installation partners and subcontractors (bound by NDA)
- Payment gateways and banks
- Cloud service providers (Google Cloud, Microsoft Azure – located in Singapore/Malaysia where possible)
- Government authorities when required by law
We never sell your personal data to third parties.
6. Data Security
We implement industry-standard security measures including encryption, access control, and regular security audits to protect your data from unauthorised access or disclosure.
7. Data Retention
- Quotation-related data: 2 years
- Customer contract and billing data: 7 years (as required by Malaysian law)
- NEM application records: Permanently (for warranty and guarantee purposes)
- Unsuccessful enquiries: Deleted within 90 days if you do not proceed
8. Your Rights Under PDPA 2010
You have the right to:
- Access your personal data
- Correct inaccurate data
- Withdraw consent (where processing is consent-based)
- Request deletion (subject to legal retention requirements)
- Lodge a complaint with the Personal Data Protection Commissioner (JPDP)
To exercise any right, email us at privacy@luna-energy.com or WhatsApp +60-XXX-XXXXXX.
9. Cookies
Our website uses cookies to improve user experience and analyse traffic. You can disable cookies in your browser settings, but some features may not function properly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on www.luna-energy.com/privacy-policy.
11. Contact Us
Data Protection Officer Luna Energy Sdn Bhd Email: contact@luna-energy.com Address: 389, Jalan Kimbang 17/2, Pusat Komersial Indah, Bandar Indahpura 81000 Kulai Johor, Malaysia
By using our website or services, you acknowledge that you have read and agree to this Privacy Policy.
Last updated: 1 December 2025